Returns.

Unmounted products. Skis without bindings, skins and beanies can be returned within 10 days of delivery, unused, undrilled and in their original packaging. Write to us with your order number; we'll send you the return instructions. Refund to your original payment method within 14 days of receiving the product back.

Mounted skis. A ski with a binding has been drilled and set to your personal details. It can't be resold, so it can't be returned or exchanged. We say it on the product page, in your cart and in the set-up email — and we're happy to check the size with you before you order.

Exchanges. Want another length? Return the unmounted ski and order the new one, or write to us and we'll hold the new size for 48 hours while yours comes back.

Return shipping. Return shipping is at your cost, and the product travels at your risk — reuse the box. If the product is faulty, we cover the return and send you a label.